BUS 365 Week 11 Quiz – Strayer
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Quiz 10 Chapter 13 and 14
Business Process Management and
Systems Development
Multiple
Choice
1.
__________ are the building blocks of each functional area, e.g., accounts
receivable (A/R) and accounts payable (A/P)
a) IT
procedures
b)
Business processes
c)
Business strategies
d)
Competitive forces
3
2.
__________ is a technology approach to implementing a business process, but
it’s only part of the technology required to implement business processes.
a) MIS
b) BPM
c) SaaS
d) SOA
3
3.
Microsoft International’s lack of standardized business processes and process
documentation had a number of adverse impacts on the HR team. Which is not one
of those adverse impacts?
a)
Decrease in errors by new hires
b)
Increased the time and cost to train new employees
c)
Limited ability to review their business processes
d)
Decreased business process efficiency
4. Which
is not one of the benefits that Microsoft International achieved through the
use of Visio and business process modeling?
a)
Significant savings in labor hours through increased process efficiency
b)
Decrease in the training time of newly hired employees
c)
Improved decision making through visual process analysis
d)
Improved relationships with supply chain partners
5. When
you break it down, you see that a business
process is actually __________.
a) a
project of known scope with an assigned budget
b) a
loosely defined approach to solving an unstructured problem
c) a
series of individual tasks executed in a specific order
d)
clearly defined and automated by software
6. A
process has inputs and outputs that are __________, which is necessary so it
can be managed.
a)
qualitative
b)
measurable
c)
visual
d)
summary metrics
7.
Business processes integrate __________.
a)
software and hardware
b) ISs
and people
c) data
and models
d)
dashboards and scoreboards
8. The
__________ spec, also called the technical
spec, is important to managers because it identifies how the business
process will be implemented in as much detail as possible.
a)
evaluation
b)
implementation
c)
project
d)
design
9.
During the implementation stage, __________ tests are critical because they
determine whether the process is designed well from users’ perspective.
a) user
acceptance
b)
functional acceptance
c)
system acceptance
d)
integration
10. A(n)
__________ is a set of technologies used for exchanging data between
applications and for connecting processes with other systems across the
organization, and with business partners.
a) ERP
b)
mashup
c) SOA
d) Web
service
11.
During the implementation stage, __________ tests are critical because that is
when analysts test whether the process performs its functions.
a) user
acceptance
b)
functional acceptance
c)
system acceptance
d) technical
acceptance
12.
During the implementation stage, __________ tests are conducted by technical
experts who attest that the process is integrated correctly with inputs and
outputs of other processes and data sources and data stores
a) user
acceptance
b)
functional acceptance
c)
system acceptance
d)
integration acceptance
13. In
the short term, business process management (BPM) helps companies __________.
a)
improve profitability by reducing waste and costs
b)
become more responsive to business changes
c)
increase sales revenues and profit margins
d) all
of the above
14. In
the long term, business process management (BPM) helps companies __________.
a)
improve profitability by reducing waste and costs
b)
become more responsive to business changes
c)
increase sales revenues and profit margins
d) all
of the above
15.
After decades of business process reengineering attempts, organizations still
have problems with their business operations. What are those problems?
a) They duplicate
processes
b) They
perform hundreds of non-core
tasks that should be outsourced
c) They
spend vast amounts on proprietary process-management
software that's difficult to update
d) All
of the above
16.
British Telecom, United Airlines, and other companies that focused their BPM
initiatives on process automation and cost savings had achieved significant
operational efficiencies __________.
a) and
higher market share
b) but
lost their competitive edge and fell short of their performance targets
c) but
only for a short time as competitors copied their efforts
d)
because they were linked to their business strategies.
17.
Changes to business apps that were needed prior to year 2000 were tedious and
time-consuming because they were tightly coupled programs written in
__________.
a) COBOL
b) Java
c) Visio
d) Flash
18.
__________ components have minimal dependence on each other, which simplifies
testing, maintenance and troubleshooting because problems are easy to isolate
and unlikely to spread.
a)
Tightly coupled
b)
Hardwired
c)
Loosely connected
d) COBOL
19. The
advantage of the __________ is that any
tier can be upgraded or replaced independently as business requirements or
technology change.
a)
tightly coupled architecture
b)
middleware and graphical user-interface
c)
three-tier software architecture
d)
four-module tiered architecture
20. What
was the underlying reason for the failure of the 2010 U.S. Census Bureau’s
Handheld Project?
a)
Failure of top management in the bureau to assess and mitigate risks of such a
major project
b)
Technical and database failures
c) Poor
project management approach
d)
Insufficient training of the census takers on how to use the handheld devices
21.
Options for the acquisition of complex IT applications are all of the following
except:
a) Built
in-house
b)
Custom-made by a vendor
c)
Leased from an application service provider (ASP)
d)
Out-of-the-box
22. For
in-house development, the __________ option should be considered only for
specialized IT apps for which components are not available because this option
is expensive and slow.
a) build from components
b) build from scratch
c) integrating applications
d) prototyping
23. End-user development has risks and
limitations, which include each of the following except:
a) End
users may not be skilled enough in computers, so quality and cost may be
jeopardized.
b) End
users may not take time to document their work
c) End
users may neglect proper security measures.
d) There
may be an endless loop of prototype revisions.
24.
Projects are managed by managing the triple constraints. Which is not one of
those constraints?
a)
approval
b) scope
c) time
d)
budget
25. A
project plan is specified in a __________.
a)
resource pool
b) Gantt
chart
c) work
breakdown structure (WBS)
d)
critical path
26.
Project managers need to recognize the risk of __________, which is the piling
up of small changes that by themselves are manageable, but collectively can
cause significant project growth.
a) over
allocation
b)
critical path
c)
triple constraints
d) scope
creep
27.
Project management includes three basic operations. Which is not one of those
operations?
a)
planning
b)
budgeting
c)
organizing
d)
controlling
28.
Project managers must manage the __________, which consists of tasks that must
start and finish on schedule or the project will be delayed unless corrective
action is taken.
a) over
allocation
b)
critical path
c)
triple constraints
d) scope
creep
29. The
success of a project manager depends on all of the following except:
a) use
of the critical path method and Gantt charts
b)
clear, open, and timely communication
c)
accurate, timely, and complete information
d)
commitment from team members
30. The
__________ is the traditional systems development method used by organizations
for large IT projects such as IT infrastructure.
a)
prototyping method
b) systems development life cycle (SDLC)
c)
critical path method
d)
sourcing method
31.
Systems development involves __________, which is the revising of results of
any development process when new information makes revision the smart thing to
do.
a) iteration
b) scope
creep
c)
constraints
d)
prototyping
32. The
first stage of the SDLC is __________ to understand the business problem or
opportunity.
a)
systems analysis
b)
systems investigation
c)
prototyping
d)
systems design
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