CIS 210 Week 11 Final Exam – Strayer NEW
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Chapters 7 Through 12
Chapter
7 – Development Strategies
MULTIPLE
CHOICE
1. Although
the traditional model of software acquisition still accounts for more software
acquisition, a new model, called ____, is changing the picture dramatically.
|
a.
|
Hardware as a Help
|
c.
|
Processing as a Product
|
|
b.
|
Software as a Service
|
d.
|
Storage as a Solution
|
2. ____
is a model of software deployment where an application is hosted as a service
provided to customers over the Internet.
|
a.
|
Hardware as a Help
|
c.
|
Processing as a Product
|
|
b.
|
Software as a Service
|
d.
|
Storage as a Solution
|
3. ____
reduces the customer's need for software maintenance, operation, and support.
|
a.
|
Hardware as a Help
|
c.
|
Processing as a Product
|
|
b.
|
Software as a Service
|
d.
|
Storage as a Solution
|
4. ____
promotes a broader vision of Software + Services, which refers to the company's
strategy for cloud computing -- integrating software applications, platforms,
and infrastructure.
|
a.
|
Oracle
|
c.
|
IBM
|
|
b.
|
Hewlett-Packard
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d.
|
Microsoft
|
5. Gartner,
Inc. predicts that by 2015 SaaS revenue will grow to ____.
|
a.
|
$7.1 billion
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c.
|
$14.5 billion
|
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b.
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$8.6 billion
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d.
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$22.1 billion
|
6. Microsoft’s
____ is one of the major Web-based development environments.
|
a.
|
WebSphere
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c.
|
NetSphere
|
|
b.
|
.NET
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d.
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.WEB
|
7. Building
an application in a ____ environment can offer greater benefits, and sometimes
greater risks, compared to a traditional environment.
|
a.
|
GUI
|
c.
|
cloud
|
|
b.
|
Web-based
|
d.
|
multinational
|
8. Web-based
software usually requires additional layers, called ____, to communicate with
existing software and legacy systems.
|
a.
|
freeware
|
c.
|
middleware
|
|
b.
|
shareware
|
d.
|
public domain software
|
9. When
companies acquire Web-based software as a(n) ____, they can limit in-house
involvement to a minimum.
|
a.
|
product
|
c.
|
service
|
|
b.
|
value-add
|
d.
|
outsource
|
10. Some
industry leaders predict that ____ computing will offer an overall online
software and data environment supported by supercomputer technology.
|
a.
|
interpolated
|
c.
|
outsourced
|
|
b.
|
mainframe
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d.
|
cloud
|
11. ____
is the transfer of information systems development, operation, or maintenance
to an outside firm that provides these services, for a fee, on a temporary or
long-term basis.
|
a.
|
Outsourcing
|
c.
|
Subscription
|
|
b.
|
Commission
|
d.
|
External provision
|
12. A
firm that offers outsourcing solutions is called a ____ provider.
|
a.
|
subscription
|
c.
|
service
|
|
b.
|
software
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d.
|
resource
|
13. Oracle
Corporation offers a service called ____, which provides e-business
applications on a fixed fee basis.
|
a.
|
WebSphere
|
c.
|
Business Process Outsourcing
|
|
b.
|
.NET
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d.
|
Oracle On Demand
|
14. Outsourcing
a basic business process is often called ____.
|
a.
|
RFO
|
c.
|
BPO
|
|
b.
|
TFO
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d.
|
TCO
|
15. The
____ environment enhances interactive experiences, including wikis and blogs,
and social networking applications.
|
a.
|
outsourcing
|
c.
|
Web 2.0
|
|
b.
|
SaaS
|
d.
|
Web 3.0
|
16. Some
____ providers concentrate on specific software applications; others offer
resources like order processing and customer billing.
|
a.
|
subscription
|
c.
|
service
|
|
b.
|
software
|
d.
|
resource
|
17. A(n)
____ is a firm that delivers a software application, or access to an
application, by charging a usage or subscription fee.
|
a.
|
ASP
|
c.
|
ISP
|
|
b.
|
OSP
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d.
|
USP
|
18. Some
firms offer ____, which provide powerful Web-based support for transactions
such as order processing, billing, and customer relationship management.
|
a.
|
ASP
|
c.
|
fixed usage
|
|
b.
|
IBS
|
d.
|
fixed-fee transfer
|
19. When
determining outsourcing fees, a ____ uses a set fee based on a specified level
of service and user support.
|
a.
|
fixed fee model
|
c.
|
subscription model
|
|
b.
|
usage model
|
d.
|
transaction model
|
20. When
determining outsourcing fees, a ____ has a variable fee based on the number of
users or workstations that have access to the application.
|
a.
|
fixed fee model
|
c.
|
subscription model
|
|
b.
|
usage model
|
d.
|
transaction model
|
21. A(n)
____ model is an outsourcing fee model that charges a variable fee based on the
volume of transactions or operations performed by the application.
|
a.
|
method
|
c.
|
transaction
|
|
b.
|
administrative
|
d.
|
interpolated
|
22. The
choice between developing versus purchasing software often is called a ____
decision.
|
a.
|
build or make
|
c.
|
transactional
|
|
b.
|
subscription
|
d.
|
build or buy
|
23. The
software that a company’s IT department makes, builds, and develops is called
____ software.
|
a.
|
in-house
|
c.
|
external
|
|
b.
|
internal
|
d.
|
indexed
|
24. A
software ____ is software that is obtained from a vendor or application service
provider.
|
a.
|
package
|
c.
|
subscription
|
|
b.
|
cluster
|
d.
|
aggregate
|
25. Companies
that develop software for sale are called software ____.
|
a.
|
VARs
|
c.
|
vendors
|
|
b.
|
resellers
|
d.
|
packages
|
26. A
firm that enhances a commercial package by adding custom features and
configuring it for a particular industry is called a(n) ____.
|
a.
|
BRE
|
c.
|
OSP
|
|
b.
|
IRH
|
d.
|
VAR
|
27. Typically,
companies choose in-house software development for all of the following reasons
EXCEPT to ____.
|
a.
|
minimize changes in business procedures and
policies
|
|
b.
|
meet constraints of existing systems and existing
technology
|
|
c.
|
develop internal resources and capabilities
|
|
d.
|
obtain input from other companies who already have
implemented the software
|
28. Advantages
of purchasing a software package over developing software in-house include all
of the following EXCEPT ____.
|
a.
|
satisfaction of unique business requirements
|
|
b.
|
lower costs and less time to implement
|
|
c.
|
proven reliability and performance benchmarks
|
|
d.
|
less technical development staff
|
29. Buyers
can customize a software package by ____.
|
a.
|
negotiating directly with the software vendor to
make enhancements to meet the buyer’s needs by paying for the changes
|
|
b.
|
purchasing a basic package that vendors will
customize to suit the buyer’s needs
|
|
c.
|
purchasing the software and making their own
modifications, if this is permissible under the terms of the software license
|
|
d.
|
all of the above
|
30. A
user ____ utilizes standard business software, such as Microsoft Word or
Microsoft Excel, which has been configured in a specific manner to enhance user
productivity.
|
a.
|
application
|
c.
|
interface
|
|
b.
|
configuration
|
d.
|
interpolation
|
31. In
addition to configuring software, the IT staff can create a user ____, which
includes screens, commands, controls, and features that enable users to
interact more effectively with the application.
|
a.
|
montage
|
c.
|
interface
|
|
b.
|
index
|
d.
|
package
|
32. Some
data files should be hidden totally from view, while others should have ____ so
users can view, but not change, the data.
|
a.
|
no-access properties
|
c.
|
full-access properties
|
|
b.
|
read-only properties
|
d.
|
write-only properties
|
33. The
____ team must include users, who will participate in the selection process and
feel a sense of ownership in the new system.
|
a.
|
prototyping
|
c.
|
JAD
|
|
b.
|
evaluation and selection
|
d.
|
assessment
|
34. Nearly
____ percent of total costs occur after the purchase of hardware and software.
|
a.
|
15
|
c.
|
80
|
|
b.
|
45
|
d.
|
95
|
35. A
____ is a document that describes a company, lists the IT services or products
needed, and specifies the features required.
|
a.
|
request for quotation (RFQ)
|
c.
|
request for proposal (RFP)
|
|
b.
|
net present value (NPV)
|
d.
|
return on investment (ROI)
|
36. When
companies use a ____, they already know the specific products or service they
want and need to obtain price quotations or bids from vendors.
|
a.
|
request for quotation (RFQ)
|
c.
|
request for proposal (RFP)
|
|
b.
|
net present value (NPV)
|
d.
|
return on investment (ROI)
|
37. Many
IT ____ offer specialized services that help companies select software
packages.
|
a.
|
proxies
|
c.
|
consultants
|
|
b.
|
forums
|
d.
|
managers
|
38. ____
is an example of a nonprofit organization that publishes standards and reports for
its members and the general public.
|
a.
|
IEEE
|
c.
|
The TPC
|
|
b.
|
RFP
|
d.
|
Oracle
|
39. A
____ measures the time a package takes to process a certain number of
transactions.
|
a.
|
newsgroup
|
c.
|
benchmark
|
|
b.
|
parameter
|
d.
|
default
|
40. When
planning a slide presentation to management at the end of the systems analysis
phase, systems analysts should keep all of the following suggestions in mind
EXCEPT ____.
|
a.
|
summarize the primary viable alternatives
|
|
b.
|
ignore time for discussion and questions and
answers
|
|
c.
|
explain why the evaluation and selection team
chose the recommended alternative
|
|
d.
|
obtain a final decision or agree on a timetable
for the next step in the process
|
MULTIPLE
RESPONSE
Modified
Multiple Choice
1. Which
of the following is true of a traditional systems development environment?
|
a.
|
systems design is influenced by compatibility
issues
|
|
b.
|
systems are designed to run on local and wide-area
company networks
|
|
c.
|
systems often utilize Internet links and resources
|
|
d.
|
scalability is not affected by network limitations
and constraints
|
2. Which
of the following is a path that development can follow?
|
a.
|
in-house development
|
|
b.
|
construct a legacy system
|
|
c.
|
purchase of a software package with possible
modification
|
|
d.
|
use of outside consultants
|
3. Which
of the following is true of Web-based development?
|
a.
|
Web-based systems are easily scalable.
|
|
b.
|
Large firms tend to deploy Web-based systems as
enterprise-wide software solutions for applications such as customer
relationship management and order processing.
|
|
c.
|
Internet-based development treats the Web as a
communication channel, rather than as the platform.
|
|
d.
|
Systems are developed and delivered in an
Internet-based framework.
|
4. Which
of the following is true of Web-based development?
|
a.
|
Web-based software treats the software as a
service that is more dependent on desktop computing powers and resources.
|
|
b.
|
Web-based software usually requires middleware to
communicate with existing software and legacy systems.
|
|
c.
|
Web-based systems can run on multiple hardware
environments.
|
|
d.
|
When companies acquire Web-based software as a
service rather than a product they purchase, they can limit in-house
involvement to a minimum.
|
5. Outsourcing
can refer to ____.
|
a.
|
relatively minor programming tasks
|
|
b.
|
the rental of software from a service provider
|
|
c.
|
the handling of a company’s entire IT function
|
|
d.
|
BPO
|
MODIFIED
TRUE/FALSE
1. An
ASP provides more than a license to use the software; it rents an
operational package to the customer. _________________________
2. A
software package that can be used by many different types of organizations is
called a vertical application. _________________________
3. A
software package developed to handle information requirements for a specific
type of business is called a horizontal application.
_________________________
4. Net
present value is a percentage rate that compares the total net benefits
(the return) received from a project to the total costs (the investment) of the
project. _________________________
5. The
ROI of a project is the total value of the benefits minus the total
value of the costs, with both costs and benefits adjusted to reflect the point
at which they occur. _________________________
TRUE/FALSE
1. Typically,
customers purchase licenses that give them the right to use the software under
the terms of the license agreement.
2. Building
an application in a Web-based environment might involve greater risks and
benefits, compared to a traditional environment.
3. In
a traditional systems development environment, security issues usually are less
complex than with Web-based systems, because the system operates on a private
company network, rather than the Internet.
4.
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