CIS 519 Midterm and Final Exam – Strayer NEW
Click On The Link Below To
Purchase A+ Graded Material
Instant Download
Chapter 1 Through 14
Chapter 1 Decision Support Systems and Business
Intelligence
1) When faced with a turbulent
business environment, organizations are best able to survive or even excel by
minimizing changes until the environment stabilizes.
Diff: 2 Page Ref: 2
2) The management of Norfolk
Southern, a large freight railroad company, invested in data warehousing
technologies. Even though railroad transportation is a mature industry, Norfolk
Southern gained a competitive advantage by using its data warehousing
technologies to squeeze additional efficiency from its operations.
Diff: 2 Page Ref: 4
3) Globalization has
significantly reduced the complexity of the business environment. For example,
companies can find suppliers and customers in many countries where materials
are cheaper, which reduces competition and complexity.
Diff: 3 Page Ref: 5
4) One of the major objectives of
computerized decision support is to minimize the gap between the current
performance of an organization and its desired performance.
Diff: 2 Page Ref: 6
5) One measure of productivity is
the ratio of inputs to outputs.
Diff: 2 Page Ref: 7
6) Managers, especially those at
high managerial levels, are primarily hands-on problem solvers.
Diff: 2 Page Ref: 7
7) Because managerial decision
making is complex, it is more important to emphasize methodical, analytical
decision making rather than interpersonal communication skills.
Diff: 3 Page Ref: 7
8) Government regulations,
political instability, competition, and changing consumer demands cause
uncertainty that makes it difficult to predict the consequences of a decision.
Diff: 2 Page Ref: 8
9) Computer applications have
progressed from transaction processing and monitoring to problem analysis and
solution applications, and much of the activity is supported by spreadsheet
technologies.
Diff: 2 Page Ref: 9
10) Computerized systems enable
people to overcome their cognitive limits by quickly accessing and
processing vast amounts of stored information.
Diff: 2 Page Ref: 10
11) Accounts receivable and
accounts payable processes are highly structured, which makes them easy to
program.
Diff: 2 Page Ref: 11
12) Research and development (R
& D) planning and social responsibility planning are unstructured
decisions, which cannot be supported by computerized decision support systems.
Diff: 3 Page Ref: 11
13) The first phase in the
decision-making process is design which involves inventing, developing, and
analyzing possible alternative courses of action or solutions.
Diff: 2 Page Ref: 12
14) Automated decision systems
(ADS) are rule-based systems that provide solutions to repetitive managerial
problems, usually in one functional area (e.g., finance, manufacturing).
Diff: 3 Page Ref: 14
15) The term Decision Support
Systems (DSS) can be used as an umbrella term to describe any computerized
system that supports decision making in an organization.
Diff: 1 Page Ref: 16
16) The two major DSS types are
the model-oriented DSS, in which quantitative models are used to
generate a recommended solution to a problem, and data-oriented DSS,
which support ad hoc reporting and queries.
Diff: 2 Page Ref: 17
17) A BI system has three major
components: a data warehouse with source data; business performance
management (BPM) for monitoring and analyzing performance; and a user
interface such as a dashboard.
Diff: 2 Page Ref: 20
18) Most DSS are constructed to directly
support specific decision making. In contrast, BI systems, in general
typically provide accurate and timely information to support decision support indirectly.
This difference is diminishing because decision support tools are being added
to BI software packages.
Diff: 3 Page Ref: 24
19) Dashboards and information
portals are data visualization tools.
Diff: 2 Page Ref: 26
20) The objective of computerized
decision support, regardless of its name or nature, is to help managers solve
problems and assess opportunities faster and better than would be possible
without computers.
Diff: 2 Page Ref: 27
21) Norfolk Southern Railroad
built a ________ application that pulls data from the data warehouse and then
graphically depicts actual performance against planned performance.
A) dashboard
B) graphical interface
C) transaction processing
D) forecasting
Diff: 2 Page Ref: 3
22) Norfolk Southern Railroad
invested in a Teradata ________, which is a central repository of historical
data that is organized for easy access and manipulation to support decision
making.
A) database
B) data warehouse
C) data repository
D) data disk
Diff: 2 Page Ref: 3
23) Numerous types of business
________ result from today's business climate.
A) decisions
B) responses
C) support
D) pressures
Diff: 1 Page Ref: 5
24) Companies are facing each of
the following impacts of globalization except:
A) Easier to find suppliers and
customers in many countries
B) Less complex business
environment
C) Cheaper materials
D) More and stronger competitors
Diff: 2 Page Ref: 5
25) Which of the following is an
organizational response to a business environmental factor?
A) customer demand
B) government regulations
C) new business models
D) globalization
Diff: 3 Page Ref: 5
26) Business environment factors
that create pressures on organizations include all of the following except:
A) workforce that is younger and
shrinking
B) need for real-time, on-demand
transactions
C) booming electronic markets on
the Internet
D) innovative marketing methods
Diff: 1 Page Ref: 6
27) One of the major objectives
of ________ is to facilitate closing the gap between the current performance of
an organization and its desired performance, as expressed in its mission,
objectives, and goals.
A) business alliances
B) customer relationships
C) business models
D) computerized decision support
Diff: 3 Page Ref: 6
28) Management is a process by
which organizational goals are achieved by using resources. The resources are
considered ________, and attainment of goals is viewed as the ________ of the process.
A) expenses; profits
B) inputs; output
C) pressures; opportunities
D) scarce; success
Diff: 2 Page Ref: 7
29) Mintzberg's (1980) classic
study of top managers suggests that managers perform ten major roles that can
be classified into three major categories. Each of the following is one of
those major categories except:
A) relational
B) interpersonal
C) decisional
D) informational
Diff: 2 Page Ref: 7
30) For years in the past,
managers considered decision making a(n) ________, that is, a talent acquired
over a long period through experience and by using intuition.
A) science
B) strategy
C) art
D) methodology
Diff: 2 Page Ref: 7
31) According to Mintzberg's ten
managerial roles, a ________ is responsible for the motivation and activation
of subordinates.
A) leader
B) figurehead
C) liason
D) spokesperson
Diff: 2 Page Ref: 7
32) According to Mintzberg's ten
managerial roles, a ________ is symbolic head; or someone who is obliged to
perform a number of routine duties.
A) leader
B) figurehead
C) liason
D) spokesperson
Diff: 2 Page Ref: 7
33) Today's computerized systems
possess capabilities that can facilitate decision support in a number of ways,
including each of the following except:
A) Increased productivity of
group members
B) Improved communication and
collaboration
C) Agility support
D) Reduced environmental
pressures
Diff: 2 Page Ref: 9
34) Decision-making processes
fall along a continuum that ranges from ________ to ________.
A) highly structured; highly
unstructured
B) semistructured; unstructured
C) managerial; strategic
D) ad hoc; nonprogrammed
Diff: 2 Page Ref: 11
35) Phases in the decision-making
process include each of the following except:
A) intelligence
B) analysis
C) design
D) choice
Diff: 2 Page Ref: 12
36) Solving semistructured
problems may involve a combination of both standard solution procedures and
human judgment. Management science can provide models for the portion of the
decision-making problem that is ________.
A) controlled
B) semistructured
C) unstructured
D) structured
Diff: 2 Page Ref: 13
37) A(n) ________ is a rule-based
system that provides a solution, usually in one functional area, such as
finance or manufacturing, to a specific repetitive managerial problem.
A) decision support systems (DSS)
B) transaction processing system
(TPS)
C) online analytical processing
(OLAP) system
D) automated decision system
(ADS)
Diff: 2 Page Ref: 14
38) Which of the following is one
of the two major types of Decision Support Systems?
A) Number-oriented
B) Text-oriented
C) Model-oriented
D) Application-oriented
Diff: 2 Page Ref: 17
39) Which of the following is not
a component of DSS architecture?
A) Data
B) Model
C) Knowledge
D) Web
Diff: 2 Page Ref: 17
40) The major benefit of ________
to the company is the ability to provide accurate information when needed.
A) data warehouse
B) analytical models
C) management information systems
D) business intelligence
41) Management is a process by
which organizational goals are achieved using ________.
42) Making a decision means
selecting the best alternative from two or more ________ solutions.
43) The level of organization's
________, or the success of management, depends on the performance of
managerial functions, such as planning, organizing, directing, and controlling.
44) ________ indicates that an
individual's problem-solving capability is limited when a wide range of diverse
information and knowledge is required.
45) ________ defines long-range
goals and policies for resource allocation.
46) ________ is the efficient and
effective execution of specific tasks.
47) Gorry and Scott-Morton
suggested, for example, that for semistructured decisions and unstructured
decisions, conventional ________ and management science (MS) tools are
insufficient.
48) ________ involves
transforming the real-world problem into an appropriate prototype structure.
49) Structured problems, which
are encountered repeatedly, have a high level of ________.
50) ________ is the application
of scientific approach and mathematical models to the analysis and solution of
managerial decision situations.
51) Automated Decision Systems
(ADS) is a business ________ system that uses intelligence to recommend
solution to repetitive decisions (such as pricing).
52) Decision support systems are
computer-based support systems for management decision makers who deal with
________ problems.
53) ________ is the first
component of the DSS architecture.
54) The process of business
intelligence is based on the ________ of data to information, then to
decisions, and finally to actions.
55) Business intelligence's major
objective is to enable ________ access to data, enable manipulation of these
data, and to provide business managers and analysts the ability to conduct
appropriate analysis.
56) ________ is a process of
searching for unknown relationships or information in large databases or data
warehouses, using intelligent tools such as neural computing, predictive
analytics techniques, or advanced statistical methods.
57) ________ which is also
referred to as corporate performance management (CPM), is an emerging portfolio
of applications and methodology that contains evolving BI architecture and
tools in its core.
58) ________ are a type of user
interface that provides a comprehensive visual view of corporate performance
measures, trends, and exceptions.
59) A ________ is a system in
which human participants and/or machines perform a business process, using
information, technology, and other resources, to produce products and/or
services for internal or external customers.
60) List four major business
environmental factors in today's business environment.
61) List and define the three
interpersonal roles of a manager as described by Mintzberg.
62) List and define the three
informational roles of a manager as described by Mintzberg.
63) List and define the four
decisional roles of a manager as described by Mintzberg.
64) Describe the four phases in
the decision-making process.
65) Distinguish between
structured and unstructured problems.
66) Describe the three categories
that comprise Anthony's taxonomy of management.
67) List the steps involved in
the management science (MS) approach to problem solving.
68) List the components of the
architecture of business intelligence.
69) Describe the nine elements of
a work system.
Chapter 2 Decision Making,
Systems, Modeling, and Support
1) When trying to solve a
problem, developers at the manufacturer HP consider the three phases in
developing a
model. Their first phase is
problem analytics.
Diff: 2 Page Ref: 39
2) If a problem arises due to
misalignment of incentives or unclear lines of authority or plans, then no
model can help solve that root problem.
Diff: 2 Page Ref: 39
3) When developers design and
develop tools, the first guideline is to develop a prototype to test the
designs and get early feedback from the end users to see what works for them
and what needs to be changed.
Diff: 2 Page Ref: 39
4) It is important to remove
unneeded complexity from a model before handoff because as a tool becomes more
complex it requires more automation.
Diff: 3 Page Ref: 39
5) Groupthink among decision
makers can help lead to the best decisions.
Diff: 3 Page Ref: 41
6) Experimentation with a real
system is possible only for one set of conditions at a time and can be
disastrous.
Diff: 2 Page Ref: 41
7) Collecting information and
analyzing a problem are the fastest and least expensive parts of
decision-making.
Diff: 2 Page Ref: 41
8) Fast decision-making
requirements tend to reduce decision quality.
Diff: 1 Page Ref: 41
9) According to Simon, managerial
decision making is synonymous with managers using decision support systems.
Diff: 1 Page Ref: 42
10) Most Web-based DSS are
focused on improving decision efficiency.
Diff: 1 Page Ref: 42
11) Personality temperament tests
are often used to determine decision styles.
Diff: 2 Page Ref: 43
12) Problem identification is the
conceptualization of a problem in an attempt to place it in a definable
category, possibly leading to a standard solution approach.
Diff: 3 Page Ref: 48
13) One approach to solving a
complex problem is to divide it into simpler subproblems and then solve those
subproblems.
Diff: 2 Page Ref: 49
14) A problem exists in an
organization only if someone or some group takes on the responsibility of
attacking it and if the organization has the ability to solve it.
Diff: 2 Page Ref: 50
15) The process of modeling involves
determining the (usually mathematical, sometimes symbolic) relationships among
the variables.
Diff: 1 Page Ref: 51
16) "Humans are economic
beings whose objective is to maximize the attainment of goals" is one of
the assumptions of rational decision makers.
Diff: 2 Page Ref: 52
17) The idea of "thinking
with your gut" is a heuristic approach to decision making.
Diff: 1 Page Ref: 52
18) Rationality is bounded only
by limitations on human processing capacities but not by individual
differences.
Diff: 2 Page Ref: 55
19) In general, people have a
tendency to measure uncertainty and risk badly; for example, people tend to be
overconfident and have an illusion of control in decision making.
Diff: 2 Page Ref: 56
20) Web-based systems have
clearly influenced how decision making is supported.
Diff: 2 Page Ref: 63
21) Groupthink tends to ________
the quality of decisions.
A) be detrimental to
B) improve
C) prolong
D) complicate
Comments
Post a Comment